Odoo Support & Annual Maintenance Contracts
Keep your Odoo ERP running at peak performance with dedicated support, proactive maintenance, and rapid issue resolution all under a single flexible AMC plan.
Get a Support QuoteWhy Your Business Needs an Odoo AMC?
An Odoo system without ongoing care is like a car without servicing; it works until it doesn't. Our AMC ensures you're always protected, updated, and optimized.
Proactive Protection for Your ERP
Don't wait for things to break. Our AMC clients benefit from scheduled health checks, performance tuning, and pre-emptive fixes that prevent costly downtime.
Minimize Downtime
Business interruptions cost money. Our support team resolves critical issues within defined SLAs, ensuring your operations continue without disruption.
Stay Current with Updates
Odoo releases frequent security patches and feature updates. We manage version compatibility and upgrade paths so you always run a stable, secure system.
Predictable IT Costs
Replace unpredictable ad-hoc support bills with a fixed annual fee. Budget confidently knowing all your Odoo maintenance needs are covered under one contract.
Dedicated Odoo Experts
Your AMC assigns a dedicated technical team who understand your specific Odoo configuration and business workflows, providing contextual, fast-response support.
What's Included in Our Odoo Support Services?
Comprehensive coverage across every layer of your Odoo ecosystem — from server to screen.
Bug Fixes & Issue Resolution
Rapid identification and resolution of functional, technical, and UI bugs in your Odoo instance — whether in standard modules or custom developments.
Performance Optimization
Database query tuning, caching strategies, server configuration reviews, and bottleneck analysis to ensure your Odoo performs fast at scale.
Security Patching
Timely application of Odoo security advisories, server hardening, SSL certificate management, and access control audits to protect your data.
Backup & Disaster Recovery
Automated scheduled backups, offsite storage, regular restore-testing, and documented recovery procedures so your data is always safe and restorable.
Version Upgrades & Patches
Managed Odoo minor and major version upgrades, compatibility testing for custom modules, and zero-surprise go-live on newer Odoo releases.
Health Monitoring & Reporting
24/7 system health monitoring with uptime alerts, monthly performance reports, and quarterly business review sessions to track your Odoo's condition.
User Training & Onboarding
Role-specific training sessions, video guides, and updated documentation to help your team use Odoo effectively as your business grows and evolves.
Configuration & Minor Customization
Small workflow adjustments, field additions, report modifications, and configuration changes handled within the AMC without separate billing.
Server & Hosting Management
Full server administration including OS updates, web server management, SSL renewals, resource scaling, and multi-instance environment management.
Choose Your AMC Plan
Flexible plans designed for businesses of every size. All plans include priority access to our certified Odoo support team.
- Up to 10 support hours/month
- Bug fixes & issue resolution
- Email & ticket-based support
- Business hours response (8h SLA)
- Monthly backup verification
- Quarterly health report
- Security patch application
- Up to 25 support hours/month
- All Essential features
- Priority ticket queue
- 6-hour SLA for critical issues
- Performance optimization
- Dedicated support engineer
- Monthly review call
- User training sessions (quarterly if needed)
- Up to 100 support hours/month
- All Professional features
- 2-hour SLA for critical issues
- 24/7 emergency support
- Full server management
- Version upgrade included
- Custom development hours
- Dedicated project manager
- SLA-backed guarantee
Our AMC Engagement Process
System Audit
We evaluate your current Odoo setup, identify technical debt, and document the baseline system health.
AMC Agreement
We finalize a tailored SLA agreement with clearly defined response times, scope, and escalation paths.
Onboarding
Your team gets access to our support portal, and we gain secure access to your Odoo environment and server.
Ongoing Support
Tickets are raised, tracked, and resolved within SLA. Monthly reports keep you informed on system health.
Review & Optimize
Quarterly business reviews ensure the AMC evolves with your business as your Odoo usage grows.